Responsible Gaming
Your Safety Comes First

98bdt is committed to providing a safe, fair, and enjoyable online gambling environment for all players in Bangladesh. We recognise that while the vast majority of our players engage with cricket betting, slots, live casino, and card games purely for entertainment, a small number of individuals may develop patterns of play that are harmful to their financial wellbeing, mental health, or personal relationships.

Our responsible gaming programme is not an afterthought — it is an integral part of how 98bdt operates. Every feature on the platform has been built with player safety in mind, from the account registration process through to the tools available in your player dashboard. We take an active, preventative approach rather than waiting for problems to escalate before offering assistance.

98bdt staff receive regular training on responsible gaming awareness. Our customer support team is specifically equipped to identify signs of potential problem gambling during interactions and to respond with empathy, clear information, and practical guidance. If a support agent identifies a concerning pattern of behaviour, they are authorised to proactively reach out to the player and offer relevant tools or resources.

98bdt strictly prohibits the use of its platform by anyone under the age of 18. This policy is non-negotiable and is enforced through identity verification procedures applied at the account registration stage and at any point when a withdrawal is requested or when our systems flag a verification requirement.

All players are required to confirm that they are 18 years of age or older when creating an account. 98bdt reserves the right to request documentary proof of age — including a National Identity Card (NID), passport, or birth certificate — at any time. Accounts for which age cannot be confirmed will be suspended pending verification and any funds held will be frozen until the matter is resolved.

We urge parents and guardians in Bangladesh to take appropriate steps to prevent minors from accessing online gambling services. This includes using parental control software, keeping login credentials private, and having open conversations with young people about the risks associated with gambling.

If you have reason to believe that a minor has accessed or registered on 98bdt using false information, please contact our support team immediately at [email protected]. We will investigate the matter promptly and take all appropriate action, including account closure and return of any deposits where applicable.

98bdt provides a comprehensive set of tools designed to help you manage your gambling activity. These tools are available to all registered players and can be activated by contacting our 24/7 support team via live chat or email. Most requests are processed within minutes. There is no charge for using any responsible gaming tool.

To activate any of the above tools, contact our support team at [email protected] or via live chat. Please state the tool you wish to activate and the specific parameters you require (for example, "I would like to set a weekly deposit limit of ৳5,000"). Our team will apply the restriction to your account and send a confirmation.

Self-exclusion is the most robust responsible gaming tool available on 98bdt. It is designed for players who feel that their gambling has become difficult to control and who need a firm, enforced break from the platform. Unlike a time-out, self-exclusion is not easily reversible and is intended as a serious commitment to taking time away from gambling.

Self-exclusion periods available at 98bdt are:

• 6 months — suitable for players who recognise early warning signs and want a structured break to reassess their relationship with gambling.
• 1 year — recommended for players who have experienced recurring difficulties maintaining control over their gambling activity.
• 5 years — for players who feel they need an extended period away from gambling to address deeper underlying issues.
• Permanent exclusion — available on request for players who wish to close their account indefinitely with no possibility of re-registration.

When a self-exclusion is applied to your account, the following actions take effect immediately:

• Your account is locked and all login attempts are blocked.
• All pending withdrawal requests are processed and returned to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account) within the standard processing timeframe.
• You are removed from all marketing mailing lists and will receive no further promotional communications from 98bdt.
• Any active bonuses or free bet credits are forfeited in accordance with our Terms and Conditions.
• A suppression record is added to prevent accidental re-addition to marketing lists during the exclusion period.

To request self-exclusion, contact our support team at any time via live chat or at [email protected]. Use the subject line "Self-Exclusion Request" and state your preferred exclusion duration. The exclusion will be applied within minutes of your request being received.

Problem gambling is a recognised condition that can affect people from all walks of life, regardless of income, education, or experience with gambling. It is characterised by a loss of control over gambling behaviour that leads to harmful consequences in a person's personal, financial, or professional life. Recognising the early warning signs is the first and most important step toward getting help.

The following behaviours may indicate that gambling is becoming a problem. If you recognise several of these signs in yourself or someone you know, we strongly encourage you to use the tools on this page or reach out to a support service.

• Spending more money on gambling than you originally intended or can comfortably afford to lose.
• Borrowing money from family, friends, or financial institutions specifically to fund gambling activity.
• Feeling anxious, irritable, or restless when you are unable to gamble or when attempting to reduce your gambling.
• Chasing losses — placing additional bets to try to recover money that has been lost in previous sessions.
• Neglecting work, studies, family responsibilities, or social relationships due to time or money spent on gambling.
• Hiding gambling activity from family members, friends, or a partner out of shame or to avoid confrontation.
• Using gambling as a primary way to escape stress, anxiety, depression, or other emotional difficulties.
• Continuing to gamble even after making repeated genuine attempts to stop or cut back.
• Gambling with money set aside for essential expenses such as rent, utilities, or food.
• Experiencing mood swings, depression, or sleep disruption related to gambling wins and losses.

The following questions are designed to help you reflect honestly on your gambling habits. There are no right or wrong answers. Answer each question based on how you have been feeling over the past 12 months. If you answer "yes" to three or more of the questions below, we recommend contacting our support team or a gambling helpline to discuss your options.

If you answered "yes" to three or more of the above questions, please consider reaching out for support. Contact the 98bdt responsible gaming team at [email protected] or speak with a qualified gambling counsellor. Acting early leads to significantly better outcomes and prevents further financial or emotional harm.

98bdt encourages any player who is concerned about their gambling — or the gambling of someone they care about — to seek professional support. Trained counsellors and helpline staff are experienced in assisting individuals with problem gambling and can provide confidential, non-judgmental guidance free of charge.

The following types of support are available to players in Bangladesh and internationally:

• Mental health professionals: Licensed psychologists and counsellors in Bangladesh's major cities — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal — offer confidential counselling for gambling-related issues. Contact the National Mental Health Institute (NIMH) in Dhaka or a certified private practitioner for referrals.
• Family and community support: Sharing concerns with a trusted family member, religious leader, or community figure can be an important first step. Many individuals find that simply talking openly about the problem begins the process of recovery.
• Financial counselling: If gambling has caused significant debt, a financial counsellor can help you create a realistic repayment plan and protect your remaining assets. Contact Dutch-Bangla Bank, BRAC Bank, or BRAC's social development programmes for referrals to relevant services in your area.
• International helplines: If local resources are unavailable, international organisations such as Gamblers Anonymous offer online meetings and resources in multiple languages, including community support groups accessible from Bangladesh.

98bdt does not profit from problem gambling. We are committed to working in partnership with our players to ensure that gambling on our platform remains a controlled, responsible leisure activity and never a harmful addiction. The tools, policies, and guidance on this page reflect that commitment, and we continue to invest in improving our responsible gaming programme over time.

98bdt's dedicated responsible gaming support team is available 24 hours a day, 7 days a week, every day of the year — including Eid, Pohela Boishakh, Victory Day, and all public holidays. No matter when you reach out, a trained team member will respond promptly and treat your situation with complete confidentiality and sensitivity.

There are several ways to contact us regarding responsible gaming matters:

• Live chat: The fastest way to reach us. Our average live chat response time is 2–5 minutes. Look for the chat button on the 98bdt.app platform once you are logged in.
• Email: For formal requests such as self-exclusion, data rights, or account review, email us at [email protected]. Please include "Responsible Gaming Request" in the subject line to ensure your message is routed directly to the responsible gaming team.

We also welcome feedback on our responsible gaming programme. If you have suggestions for additional tools, resources, or improvements that would help players in Bangladesh manage their gambling more effectively, please share them with us. 98bdt is committed to continuous improvement in this area, and player input directly informs how we develop and refine our approach to player protection.

Remember: at 98bdt, you are always in control. Use the tools available to you, set limits that reflect your personal budget and lifestyle, and never hesitate to reach out if gambling stops feeling fun. We are here to help — any time, any day. 18+ only. Please gamble responsibly.